The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Purpose of the Position:

As part of the Infrastructure Support Unit, the purpose of this position is to provide network support and guidance to the UN Office of Information and Communication and Technology (OICT), and the UN Department of Operational Support (DOS).

This position will contribute to providing ICT services for the “support of United Nations peacekeeping and related operations” as referred to in the letter of 28 February 2013 from the UN Department of Field Support (DFS) to the Ministry of Foreign Affairs and Cooperation (MFA) of Spain concerning the deployment of UNICC personnel and equipment to the UN Support Base in Valencia, as well as in the corresponding reply letter of 8 July 2013 from the MFA to DFS.

Objectives of the Programme:

The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.

Main duties and responsibilities:

The incumbent will work under the supervision and guidance of the Head, Infrastructure Support Unit (DSBI) within the Digital Solutions Centre Division (DS) and in close collaboration with the Infrastructure Support team. The incumbent could be requested to perform any other tasks of similar level in related fields.

The incumbent will perform the following duties:

• In close collaboration with the team members and under appropriate guidance, manage the installation, maintenance, administration and support of the data centre and WAN switches, routers, firewalls in the UN OICT operations
• Maintain standard configurations, monitoring and analysis tools
• Under guidance, conduct initial analysis of the technical needs of customers, end-users and all stakeholders and support to identify technical problems and propose solutions as part of problem management process
• Conduct final testing and deployment of data center and WAN solutions as well as maintaining all related technical documentation
• Assist with the resolution of incidents and problems related to LAN/WAN and data center environments. Address and resolve service requests in support of other technical teams
• Provide other ad hoc support either within the team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full-time basis upon request from the senior management
• Work in shifts as part of UNICC’s extended service coverage scheme, and provide stand-by services, if and when required

Experience and Skills required:

Essential:

• At least five (5) years of working experience in information technology or related area, including in operating and maintaining LAN, WAN and VoIP in a large corporate environment
• Proven experience with Cisco ASA, Cisco FTD and Checkpoint firewalls
• Excellent knowledge of Wide Area Networks using routing protocols such as BGP, EIGRP and OSPF
• Working knowledge of Data Center Networks using Cisco ACI technology
• Working Knowledge of Private Cloud foundations architecture based on VMware NSX-T technology
• Working knowledge of Cisco IWAN technolog

 Desirable:

• Experience in scripting for network automation using Ansible and Python
• Experience with control and audit frameworks (e.g., ISO 20000, ISO 27000, ITIL)

Education*:

Essential:

• Graduation from secondary school supplemented by specialized training in IT

Desirable:

• Industry related certifications

Languages:

• English: Expert knowledge is required
• Other language: Spanish, Beginner knowledge is desirable

UNICC Global Competencies:

• Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
• Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
• Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
• Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.

Eligibility:

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Compensation:

Annual Salary Estimation (net of tax at single rate):

• Valencia, Spain: EUR 39,799

UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on 24 April 2023.

Notes:

• Technical and/or personality tests may be carried out as part of the selection process
• Only short-listed candidates will be contacted
• Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.