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Robotic Process Automation: Working Smarter

New and rapidly developing technologies such as artificial intelligence, blockchain, machine learning and robotics hold incredible promise for the advancement of human welfare. They put digital business solutions at the forefront of the delivery of the 2030 Agenda.

UNICC has been fine-tuning many of these new technologies for its Clients and Partner Organizations. Its Robotic Process Automation (RPA+) Centre of Excellence is in place now for several years with over twenty Clients, 50+ automation solutions automating billions of manual transactions, delivering multiple consulting engagements, solution implementation and end-to-end managed services. This eventually translates to giving back thousands of valuable hours to business users and expanding business functions and value within their domains (Finance, Compliance, Travel, HR, Procurement, ICT etc.).

RPA and hyperautomation technologies – what we call ‘RPA+’ – allow us to call on a digital workforce to help us gain immediate operational efficiencies and get closer to business stakeholders and beneficiaries on the ground. Ultimately, RPA+ helps Clients and Partner Organizations build better to deliver on their mandates.
Nagesh Vepa, Head, Hyperautomation Solutions, UNICC

UNICC has supplemented its diversifying RPA portfolio with next-generation hyperautomation capabilities that strengthen the value of automated software processing. This means intelligently integrating it with other strategic technologies. Hyperautomation involves the application of advanced technologies, including artificial intelligence (AI), machine learning (ML) and intelligent business management software (iBPMS) to increasingly automate processes and augment human labor, automating processes in ways that are much more impactful than traditional automation capabilities. The RPA team is ready to help. Please reach out to us at [email protected] for a demonstration.

Administration and Travel

Consultant time sheet management
Following up on travel advances
Processing telephone bills
Travel requests in ERPs

Finance

Country reporting
Financial reconciliations
Investment reports & exchange rates downloads
Invoice processing
UN salary scale uploads

Healthcare

Chat bot FAQs
Medical clearance forms processing

Business Integration

ERP – CMS: SAP, Oracle, Workday, ServiceNow, Microsoft 365 and Dynamics
Cognitive tool sets, AI, ML and iBPMS
Intelligent document processing, OCR
Chatbots
Custom APIs, MFA

Human Resources

Individual entity screening solution
Managing candidate assessments
Processing job postings

Procurement

Requisition of fundsc
Shipment invoice processing
Vendors screening solution

How We Create Value

Transforming the Nature of Work

Transforming the Nature of Work RPA value initially comes from quickly automating the routine, repetitive and rules-based tasks that are tedious and time-consuming to do. In periods of high demand or great urgency, these tasks become stressful and costly to scale up swiftly. These are the low-hanging fruit, ripe for automation. They seed the organization for advanced RPA capabilities on the path to hyperautomation. The RPA+ Centre of Excellence is developing a cohort of software solutions to assist in organizational transformation. These solutions help to enable valuable functions that would otherwise be impossible because of current workloads within the organization.

Delivering Business Value

With a set of RPA solutions deployable in just a few weeks, officers can reinvent work and redefine the roles of their staff, uncovering the talent hidden among employees and contractors in the process. Automation is a liberating force. It unlocks business value rapidly, and it frees up managers to redeploy their talent and resources to do whatever they do best – thus increasing employee engagement and commitment. At its utmost, hyperautomation digitally transforms how an organization delivers business value and service excellence.

Assisting in Sustainable Development

The Hyperautomation (RPA+) Centre of Excellence works on the principles of trust, transparency and accountability with a Client-centric approach. Its team members have both for-profit and non-profit operating experience. They appreciate the cross-cultural and transnational contexts in which UN Programmes, Funds, Specialized Agencies and other entities operate. This deep understanding yields automation solutions fit for purpose and excellent in design, project management and service delivery. The team is only a ping away at [email protected].