UNICC has responded to the COVID-19 pandemic with agile solutions to support the UN family, through various services and engagements.
UNICC has also quickly invoked its own business continuity plans so as to fully support, with 100% of its staff teleworking, its Clients and Partner Organizations without missing a single beat.
UNICC has stepped up efforts throughout the crisis to support all managed and shared services, delivering ongoing projects and helping with a significant increase in workload for our Clients.
This includes ensuring that teleworking tools and platforms can sustain an increased number of simultaneous users.
Here are some highlighted support activities across the UNICC services spectrum.
Our actions
Our Actions
Business Continuity and Disaster Recovery Planning
UNICC has quickly responded to Client needs during the COVID-19 pandemic with its Business Continuity and Disaster Recovery Planning services, from enterprise and infrastructure controls, remote telecommunications capabilities and scaling and fit-for-purpose user ICT needs around organizational teleworking.
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Crisis Communications App
The Microsoft-powered Crisis Communications app provides emergency notifications, geolocation, information gathering and sharing capabilities for crisis management and communications.
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UN Digital Academy
The UN Digital Academy offers UN Agencies a centralized learning platform to provide digital and technology skills and capabilities to their staff and stakeholders, leveraging their tech investments with innovative productivity tools.
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Enterprise Notification System
UNICC’s Enterprise Notification System (ENS) is a communications service that allows Clients and Partner Organizations to connect with their personnel at any time and in any place. This enterprise tool delivers efficient two-way communications to employees during emergencies and unplanned disruptions.
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Cyber Health Precautions
UNICC has been sharing best practices for remote conferencing and for cybersecurity health with its Clients and Partner organizations, through messaging and communications as well as through its Common Secure Threat Intel Network service.
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Secure Virtual Conferencing
As individuals and organizations rapidly adapted to virtual environment, remote conferencing services are meeting an important societal demand. UNICC’s Common Secure team shares best practices for secure virtual conferencing.
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UNDP Crisis Bureau Analytics Support
UNICC’s Data and Analytics unit worked with UNDP’s Crisis Bureau to build and deliver in record time a data warehouse solution that sources information from various data sets displaying it in mapping visualization dashboards for early warning and response to the COVID-19 crisis in support of national partners.
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3D-Printed Masks for Hospitals
Technology and creativity are always good allies for solving problems. Antonio Angelotti, a Service Desk Technician at UNICC, used his 3D printer to produce masks and valves to be used in hospitals.
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Jambo Phone Book App
UNICC has quickly responded to Client needs during the COVID-19 pandemic with its Business Continuity and Disaster Recovery Planning services, from enterprise and infrastructure controls, remote telecommunications capabilities and scaling and fit-for-purpose user ICT needs around organizational teleworking.
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Business Continuity Planning Webinar for IT Professionals
The British Columbia and National chapters of the Canadian Association of IT Professionals (CIPS) have been hosting a series of webinars on the effects of COVID-19. UNICC’s Lyle McFadyen was invited to present for their first virtual webinar of the series, entitled “COVID-19 Pandemic Overview”.
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Digital Democracy
The Inter-Parliamentary Union brought has brought digital democracy to life during these tough times, conducting a secure and confidential virtual election. UNICC Performed the role of independent auditor for online voting.
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eSignature
While digital transformations unfold around the UN at a record pace, why are signatories out to capture signatures the analogue way? UNICC provides Electronic Signature that guarantees validity of signatures, increases efficiency and reduces errors and risk.
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Safe Cities for Women Thinkathon
UN Women and UNICC sponsor a Safe Cities for Women Thinkathon on how digital technologies could make the metropolitan area of the city of Guadalajara, in Jalisco, Mexico, safe for women and girls during the Covid-19 pandemic and beyond.
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Cloud Telephony
Many UN Agencies are transitioning from conventional telephony systems to cloud-based solutions and UNICC is supporting several Clients with customized solutions that help organizations get the best return on investment.
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PAHO Bots
PAHO has added two acquisitions technicians to their Procurement and Supply Management team who can work 24/7 to support the procurement of Covid-19 vaccines. Mia and Max are PAHO’s first ever bots, developed at UNICC’s Robotic Process Automation Centre of Excellence.
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