Services Overview

UNICC offers Data and AI services including consulting, implementation, and managed services for decision, analytics, and information capabilities, executed on a technology platform that supports an organization’s fact-based decision-making.

Business Intelligence (BI) services utilize a wide variety of platforms providing Client organizations with a set of tools to make appropriate and timely decisions based on meaningful information. BI also includes Data Management, which is a comprehensive collection of practices, concepts, procedures, processes, and a wide range of accompanying systems that allow for an organization to gain control of its data resources.

Advanced Analytics is the set of techniques used to discover relationships, recognize complex patterns, or predict current trends in your data. Its objective is to model data from internal and external variables in order to obtain useful insights that result in smarter decisions and better business results. Advanced Analytics contains prescriptive, diagnostic, predictive, and prescriptive analytics, including Big Data and Analytics, Data Discovery, Data Lake, and Data Storage.

Database services are an all-in-one service including all the necessary hardware, software, hosting and support. The service is based on the database management system (DBMS) from Microsoft. It boasts of advanced features for hosting your critical databases with high performance in a secure environment. UNICC has proven experience in deploying, managing and supporting Database Service from very basic, to very complex installations with multiple environments. In addition, a package is available for managing Client’s online databases.

Data Governance services provide means for orchestrating, securing, managing, and presenting data using procedures and technologies that ensure its accuracy, consistency, and availability to verified users. Effective data governance enables data-driven decision-making, growth, and innovation; helps organizations achieve compliance with internal and external policies, regulations; and encourages IT and data teams to work more efficiently.

The Data Strategy services ensure that Clients’ stakeholders, their users’ partners and external collaborators can access and utilize data for informed decisions.

AI Operations as a Service encompasses a comprehensive set of services, solutions and platforms leveraging generative AI technologies. This service is designed to streamline AI operations by centralizing all AI services, solutions and cloud infrastructure within a unified platform. With the expertise of UNICC AI specialists, this service aims to assist Clients in building robust data assets and models using a standardized and reusable framework. AI Operations as a Service provides technology-agnostic solutions tailored to accelerate Clients’ transition towards Gen AI approaches.

UNICC AI Advisory experts will establish an AI solution deployment strategy and develop a roadmap centered around UN Data and AI best practices, supported by the enablement of a Cloud-based technology stack. The service will offer technology-agnostic advisory support to accelerate Clients’ journey to AI approaches.

This service allows our Clients to bring together ready-to-use Cloud-based solutions, integrate with a large UN partner ecosystem, utilize accelerators to deploy AI models, and implement responsible AI design frameworks.

This service provided by UNICC supports Clients with model maintenance and model performance tracking of already deployed AI environments. UNICC AI and Automation team offers support to Clients to accelerate their AI initiatives and create measurable business value through automation of data pipelines, DevOps, ML Ops, LLM ops frameworks, including GPU optimization.

UNICC AI experts will help identify data silos, which hinder collaboration across various units within the organization and impede data quality and the use of AI models. UNICC provides support with an AI governance roadmap to clarify roles, responsibilities, standards, and policies and to ensure accountability for data assets, AI models, and outcomes. The assessment determines Clients’ current position and offers a personalized report on their potential for improvement and their roadmap ahead. Also, Clients can draw on tailored insights from distinguished industry strategists.

The UNICC-Google Enterprise Search Offering provides a robust and scalable search platform powered by Google’s Enterprise Search technology. By implementing the Google Enterprise Search (AI-Powered Search), UNICC enables its Clients to enhance their data access capabilities, facilitating quicker and more reliable information retrieval. This transformation streamlines the search process, allowing users to efficiently find relevant content and insights, ultimately driving better decision-making across organizations.

Leveraging cutting-edge AI and scalable geospatial tools, this service transforms complex geographic data into actionable insights. It modernizes traditional GIS methods, enhancing data preparation, transformation, and visualization, to empower UN agencies with real-time, data-informed decision-making.

Microsoft Dynamics 365 is an integral service that will help organizations in every step of their digital transformation journey for their processes, from licensing needs in Microsoft Dynamics 365, to Dynamics 365 configuration, custom development, integration, training, and support.

The UNICC Managed Services for Dynamics and the Power Platform, under the Dynamics Service, provides support to secure, monitor, manage, and evolve environments and systems deployed in the Power Platform. UN and other international organizations can benefit from the experience, expertise, and knowledge transfer that UNICC provides to all its Clients using the service.

ServiceNow can help organizations adopt a single cloud platform across the IT services value chain. Organizations are in the midst of digital transformation and are often hindered by a complex web of legacy processes and systems.

Digital Hub of Treasury Solutions (DHoTS) provides direct and simplified access to banking mechanism and modalities to deliver cash assistance straight-through to beneficiaries at large through standardized payment rails for all payment types (disbursements and collections) and various secure connectivity options.

DHoTS provides opportunities to harness collaborative approaches for connectivity by making available direct and easy access to global financial ecosystems for the entire UN system.

UNICC’s Application Development services help Clients design, enhance and build mission-critical custom enterprise applications and collaborative solutions.

UNICC has been developing and supporting applications for a number of years, with solutions and products delivered to its Clients, including Intranet, Extranet, and corporate website redesign, custom business application development, application integration, data migration, certificate exchange hubs, mobile apps, and more.

HyperAutomation Services empower organizations to automate, optimize, and transform business processes using cutting-edge technologies.

By integrating tools such as robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), process mining, and test automation, UNICC co-creates fit-for-purpose solutions that drive efficiency and competitiveness.

The UNICC HyperAutomation Centre of Excellence accelerates adoption across the UN system through agile delivery models and scalable infrastructure (Cloud/Hybrid/On-Prem).

The UiPath Platform service is an enterprise-grade automation solution designed to streamline operations and boost efficiency. It enables organizations to provision, deploy, trigger, monitor, and manage their digital workforce seamlessly, automating repetitive tasks, reducing costs, and ensuring compliance through centralized governance.

With immediate onboarding that eliminates upfront infrastructure expenses, the service integrates securely with existing systems and is supported by HyperAutomation Consulting to establish a robust Automation Operating Model for scaling enterprise automation initiatives.

The Citizen Development programme empowers both business and IT users to harness technology in order to digitalize processes and automate repetitive tasks. By enabling non-technical users to create and deploy their own solutions, it frees up time for higher-value activities and improves information accessibility for decision-makers.

The CRM Solutions service transforms business and collaboration processes through advanced cloud computing. It leverages leading CRM SaaS platforms like Salesforce and Microsoft Dynamics alongside modern low-code tools such as Microsoft Power Apps and Slack. This tailored approach digitalizes workflows, streamlines operations, boosts productivity, and fosters a culture of innovation and collaboration across the organization.

The Secure AuthN Service enables enterprise applications to authenticate users via their own organizational identity directories, like Azure AD, on-prem AD, or Google Directory, with minimal modification. It supports modern protocols (OpenID Connect and SAML), allowing any app to be registered quickly while enforcing the organization’s security policies (e.g., MFA, account disablement, password rotation). After a one-time linking of the user directory, multiple platforms can leverage the service, ensuring robust authentication with strong API security using client certificates and MFA.

UNICC’s Cloud Broker services support Clients in their cloud adoption process by providing fast and easy access to cloud resources, support, advice, and technical expertise.

UNICC Cloud Management services provide value added options for Clients who seek to host their applications, platforms, and infrastructure in the Amazon Web Services cloud. The service spectrum varies from the Clients building and operating services in AWS (via UNICC’s AWS Enterprise Agreement) to UNICC building, deploying and operating these services on behalf of the Clients.

The AWS Enterprise Support Affiliation Service allows Clients with either a direct agreement or through a UNICC agreement with AWS, to get the AWS Enterprise Support in a shared model.

UNICC remains as “Master AWS ES Organization,” responsible to pay the Enterprise Support bill and split the Enterprise Support costs through the Affiliates.

All AWS accounts under the ES affiliates payer account can be covered by AWS Enterprise Support. The following type of affiliates are covered by this service:

• External ES Affiliates.
• Internal ES Affiliates.
• Managed ES Affiliates.

Today’s cloud and mobile technologies are enabling organizations to capitalize on digital transformation and to optimize the way they operate. By taking advantage of the latest innovations, organizations can transform their way of working, gain new efficiencies by modernizing operations with new tools to empower, transform, support the workforce, and improve knowledge sharing and collaboration.

UNICC Cloud Web Hosting services provide value added options for Clients who seek to host or extend their web applications into the public, UNICC-managed cloud. UNICC provides the required automation, scalability, and reliability so that clients are able to focus on development.

This service is built to provide flexible cloud web hosting solutions for distinct platform and deployment control needs. By the use of latest platform technologies, coupled with controlled deployments, the UNICC Cloud Web Hosting service aims to be the Cloud Web Hosting solution when control, security, and performance are of utmost importance.

All major Content Management Systems (CMS) solutions and programming languages are supported. Also, all required high performance components and deployment options are included in this service. The different product packages offer the required flexibility to run small to highly demanding websites based on client requirements.

Go-to cloud web hosting solutions provide control, security, and performance. UNICC offers the required automation, scalability, and reliability so that Clients are able to focus on development. All major Content Management Systems (CMS) solutions and programming languages are supported.

UNICC’s Common Secure Operations provide a coordinated and shared approach to cybersecurity for the UN and international organizations, enhancing threat intelligence, incident response, and security management through expert monitoring and collaborative defense.

Common Secure Operations Include:

• Threat Intelligence Services
• Common Secure – CSOC CyberFusion
• Incident Response and Digital Forensics Services
• Security Information and Event Management (CSIEM) Services
• Offensive Security Services
• Application Security Services
• Vulnerability Management Services

UNICC’s Information Security Management System (ISMS) framework mitigates the risk of exposure of an organization to the high risk of negative reputational impact, loss of valuable information, exposure to malicious acts, as well as sophisticated and complex cyber-attacks.

Cybersecurity Assessments are a comprehensive suite of evaluations designed to identify an organization’s strengths, vulnerabilities, and improvement opportunities. These assessments enable organizations to align with industry best practices, enhance security strategies, and build resilience against evolving threats.

Cybersecurity Assessments Include:

• Cybersecurity Resilience Maturity Assessment
• Zero Trust Architecture Maturity Assessment
• Common Secure – Cloud Security Posture Management Service
• M365 Cybersecurity Assessment
• Cybersecurity Architecture Assessment – Azure Environment
• Cybersecurity Architecture Assessment – AWS Environment
• Common Vendor Security Risk Assessment
• Application Risk Assessment (Ad-hoc)
• Ransomware Preparedness Assessment
• AI 3rd Party Plug-in/Application Risk Assessment (Ad-hoc)

These services ensure organizations can continue operations and recover quickly during crises by enhancing business continuity and disaster recovery planning.

Organizational Resilience Management Services Include:

• Cybersecurity and Continuity Exercise Services
• Phishing Simulation Assessment
• Common Security Awareness

Cryptographic services safeguard the secure exchange of digital information through advanced encryption, digital signatures, and robust key management practices. These services combine established PKI methodologies with forward-looking solutions, such as post-quantum cryptography and comprehensive HSM management, to ensure data authenticity, confidentiality, and integrity across digital transactions.

Cryptographic Services Include:

• Common Secure PKI Services
• Post-Quantum Cryptography Advisory Services
• HSM Management and Key Vault as a Service
• Electronic Signature Services

The Common WAF and DDoS Protection service secures web and mobile applications against modern cyber threats, such as data breaches, site defacements, DDoS attacks, and privilege escalation, by leveraging Cloudflare Enterprise. It provides advanced protection features backed by UNICC’s expert support for seamless implementation and ongoing management.

The Common IDAM service addresses the evolving challenges of managing digital identities, which now act as the primary security barrier in an increasingly cloud-based and SaaS-reliant environment. It provides a tailored approach to identity lifecycle management, effectively handling complex processes such as Joiner/Mover/Leaver (JML) scenarios and diverse contractual arrangements.

Drawing on extensive experience with UN organizations, this service is specifically designed to meet the unique requirements of UN processes and ensure robust identity security.

ECaaS is a managed service that oversees the entire lifecycle of both physical and digital evidence. It ensures that every item is handled according to best practices, from maintaining chain-of-custody documentation and creating verified Golden and Working copies, to providing secure storage and controlled remote review.

The service also includes comprehensive reporting and disaster recovery measures, all managed through a secure multi-tenant platform designed for efficient case management.

Includes a wide range of computing service packages ranging from fully managed virtual server instances to the hosting and management of Client-dedicated physical/virtual frameworks.

• vServers
• Enterprise Server Support
• The hosting and provisioning
• VMware Support

UNICC Storage on Demand services are fully managed pay-as-you-go storage services offered to Clients in High-end and Mid-range arrays over Storage Area Networks (SAN) and TCP/IP Networks. With host-allocated 3 PB of online storage, the service builds upon highly scalable and secure, enterprise class storage solutions and data management systems to servers hosted at UNICC data centres.

Enterprise Backup services offer a fully managed and scalable backup, restore and backup archiving solution. The service builds on a fully redundant EMC Avamar, a scalable all-in-one (hardware and software) disk-based backup/recovery solution supporting backup and recovery for a large number of operating systems and applications. The solution is using global deduplication algorithm at the source resulting in optimal LAN/WAN network bandwidth utilization as well as backup job time. EMC Avamar supports integration with virtual infrastructures (VMware and Hyper-V) which allows backup/recovery of complete virtual machines as well as granular restores of single files from an image.

UNICC Data Centre Consolidation Services (DCCS) is a comprehensive management and support system for Clients data centre / technical equipment rooms. The service provides on-premises management, consolidation, as well as migration and decommissioning services.

UNICC provides a wide range of network services. The services leverage on well-proven designs, up-to-date technology stacks, and best practices including configuration and change management processes. These services include the management, maintenance, and monitoring of Switching and Routing Infrastructure, Wireless Access, Web Proxy, WAN Optimization, Load Balancing & Application Delivery Controllers, as well as IP Address Management to ensure networks are available, secure, nimble, and responsive to performance and capacity demands.

UNICC’s Infrastructure and Network Support services provide end-to-end security, management, and optimization across infrastructure, platforms, and applications. From fully managed components to advanced analytics, the service ensures operational resilience, security, and compliance.

Key features include:

• Two-Factor Authentication (2FA): Strengthens authentication by requiring two forms of verification.
• Infrastructure Security Management: Covers Managed Firewalls, Network Intrusion Detection, and Network Access Control systems.
• Email Security: Protects against spam, viruses, phishing, DoS, and DHA attacks.

UNICC offers a variety of internet and connectivity services allowing Clients flexibility, efficiency and value added components. These services are fully managed either from UNICC’s premises or in conjunction with reliable third party vendors complemented with UNICC’s competencies. The secure, shared Internet Access Service is offered from highly redundant infrastructure complemented with firewalls and caching components. DNS Hosting & Domain Registration services is a fully managed 2nd Level DNS system while FTP Protcol Service allows Clients to store/retrieve files in a secure environment.

Operations as a Service (OaaS) is a comprehensive IT service model that allows UNICC’s Clients to delegate the management, monitoring and optimization, and ongoing operations of their IT infrastructure and systems hosted in their Data Centres to a dedicated team of experts. This allows UNICC’s Clients to focus on their core activities while ensuring the efficient functioning of their IT environment.

OaaS is adaptable to organizations with varying levels of maturity and complexity. It is structured to progressively reduce total operational cost as improvements and recommendations are implemented, thereby enhancing the overall maturity level of the infrastructure over time.

The following areas are covered by OaaS:

• Networking Infrastructure.
• Server Virtualization Infrastructure.
• Backup Infrastructure.
• Storage Infrastructure.
• Servers and Operating Systems.
• DNS and Active Directory.
• Patch and Update Management.
• IT Compliance.

Observability Monitoring is a comprehensive solution for tracking the performance and health of customer applications and infrastructure. It includes features such as Application Performance Monitoring (APM), Real User Monitoring (RUM), real-time insights and anomaly detection, performance optimization, and log management.

Monitoring as a Service (MaaS) supports monitoring Client’s end-to-end or component infrastructures by using a common pool of knowledge, resources, tools, and systems. The service collects and aggregates near real-time data from a Client’s IT infrastructure to generate alerts of unplanned downtime as well as resource saturation. In addition to complementing a Client’s availability, capacity and event management framework, monitoring makes operational practices auditable that can be useful for determining the root cause of errors.

MaaS collects, observes, and analyses infrastructure data, sampled from selected Configuration Items, also providing historical data to help root cause analysis and capacity management.

The configuration of alerts, including levels of criticality, is based on threshold parameters set to the Client’s requirements. As part of the regular service review with the Client, threshold values are tuned to minimize false positives or false negatives. Offered as per level and per configuration items (CI), the service includes data retained for one year and standard reporting.

The Oracle and SAP ERP Managed Services provide fully managed solutions for many major products from Oracle and SAP:

• Oracle E-Business ERP.
• Oracle PeopleSoft ERP.
• SAP ERP.
• Fusion Middleware Applications/Modules.
• Oracle database.

UNICC provides a secure, high performance, and high available hosting environment for web applications. Clients may select their preferred hosting environment either on Windows or Linux Servers, a preferred web server engine as well as content management system (CMS) solutions, such as Drupal, Liferay, Sitecore, and many more (MS SharePoint is supported through separate Enterprise SharePoint services). Features include enterprise search engines, load balancing, clustered database back ends, hardware, software, storage, hosting support, as well as backups and restore. UNICC Website Hosting comprises development, staging, and production environments.

Enterprise SharePoint services are fully managed solutions designed to leverage the platform and respond to a wide range of requirements. Accordingly, it offers a variety of subscription plans and options each one with different capabilities.

Enterprise SharePoint Online can be found under Microsoft Office 365 Management services.

Business Intelligence (BI) Platform and Support services are an all-in-one service including all the necessary hardware, software, hosting, and support. UNICC has proven experience in deploying, managing, and supporting BI platforms and data management systems from basic to very complex installations in multiple environments. A package is also available for managing Client’s online databases.