Services Overview

UNICC offers Data and Analytics services including consulting, implementation and managed services for decision, analytics and information capabilities, executed on a technology platform that supports an organization’s fact-based decision-making.

Business Intelligence (BI) services utilize a wide variety of platforms providing Client organizations with a set of tools to make appropriate and timely decisions based on meaningful information. BI also includes Data Management, which is a comprehensive collection of practices, concepts, procedures, processes and a wide range of accompanying systems that allow for an organization to gain control of its data resources.

Advanced Analytics is the set of techniques used to discover relationships, recognize complex patterns or predict current trends in your data. Its objective is to model data from internal and external variables in order to obtain useful insights that result in smarter decisions and better business results. Advanced Analytics contains prescriptive, diagnostic, predictive and prescriptive analytics, including Big Data and Analytics, Data Discovery, Data Lake and Data Storage.

Database services are an all-in-one service including all the necessary hardware, software, hosting and support. The service is based on the database management system (DBMS) from Microsoft. It boasts of advanced features for hosting your critical databases with high performance in a secure environment. UNICC has proven experience in deploying, managing and supporting Database Service from very basic, to very complex installations with multiple environments. In addition, a package is available for managing Client’s online databases.

Data Governance services provide means for orchestrating, securing, managing and presenting data using procedures and technologies that ensure its accuracy, consistency and availability to verified users. Effective data governance enables data-driven decision-making, growth and innovation, helps organizations achieve compliance with internal and external policies, regulations and encourages IT and data teams to work more efficiently.

The Data Strategy services ensure that Clients’ stakeholders, their users’ partners and external collaborators can access and utilize data for informed decisions.

AI Operations as a Service encompasses a comprehensive set of services, solutions and platforms leveraging generative AI technologies. This service is designed to streamline AI operations by centralizing all AI services, solutions and cloud infrastructure within a unified platform. With the expertise of UNICC AI specialists, this service aims to assist Clients in building robust data assets and models using a standardized and reusable framework. AI Operations as a Service provides technology-agnostic solutions tailored to accelerate Clients’ transition towards Gen AI approaches.

UNICC AI Advisory experts will establish an AI solution deployment strategy and develop a roadmap centered around UN Data and AI best practices, supported by the enablement of a Cloud-based technology stack. The service will offer technology-agnostic advisory support to accelerate Clients’ journey to AI approaches.

This service allows our Clients to bring together ready-to-use Cloud-based solutions, integrate with a large UN partner ecosystem, utilize accelerators to deploy AI models, and implement responsible AI design frameworks.

This service provided by UNICC supports Clients with model maintenance and model performance tracking of already deployed AI environments. UNICC AI and Automation team offers support to Clients to accelerate their AI initiatives and create measurable business value through automation of data pipelines, DevOps, ML Ops, LLM ops frameworks, including GPU optimization.

UNICC AI experts will help identify data silos, which hinder collaboration across various units within the organization and impede data quality and the use of AI models. UNICC provides support with an AI governance roadmap to clarify roles, responsibilities, standards and policies and to ensure accountability for data assets, AI models and outcomes. The assessment determines Clients’ current position and offers a personalized report on their potential for improvement and their roadmap ahead. Also, Clients can draw on tailored insights from distinguished industry strategists.

The Oracle and SAP ERP Managed Services provide fully managed solutions for many major products from Oracle and SAP:

• Oracle E-Business ERP.
• Oracle PeopleSoft ERP.
• SAP ERP.
• Fusion Middleware Applications/Modules.
• Oracle database.

UNICC provides a secure, high performance and high available hosting environment for web applications. Clients may select their preferred hosting environment either on Windows or Linux Servers, a preferred web server engine as well as content management system (CMS) solutions, such as Drupal, Liferay, Sitecore and many more (MS SharePoint is supported through separate Enterprise SharePoint services). Features include enterprise search engines, load balancing, clustered database back ends, hardware, software, storage, hosting support as well as backups and restore. UNICC Website Hosting comprises development, staging and production environments.

Enterprise SharePoint services are fully managed solutions designed to leverage the platform and respond to a wide range of requirements. Accordingly, it offers a variety of subscription plans and options each one with different capabilities.

Enterprise SharePoint Online can be found under Microsoft Office 365 Management services.

Business Intelligence (BI) Platform and Support services are an all-in-one service including all the necessary hardware, software, hosting and support. UNICC has proven experience in deploying, managing and supporting BI platforms and data management systems from basic to very complex installations in multiple environments. A package is also available for managing Client’s online databases.

Microsoft Dynamics 365 Services is an integral service that will help organizations in every step of their digital transformation journey for their processes, from licensing needs in Microsoft Dynamics 365, to Dynamics 365 configuration, custom development, integration, training and support.

The UNICC Managed Services for Dynamics and the Power Platform, under the Dynamics Service, provides support to secure, monitor, manage and evolve environments and systems deployed in the Power Platform. UN and other international organizations can benefit from the experience, expertise and knowledge transfer that UNICC provides to all its Clients using the service.

ServiceNow can help organizations adopt a single cloud platform across the IT services value chain. Organizations are in the midst of digital transformation and are often hindered by a complex web of legacy processes and systems.

Digital Hub of Treasury Solutions (DHoTS) provides direct and simplified access to banking mechanism and modalities to deliver cash assistance straight-through to beneficiaries at large through standardized payment rails for all payment types (disbursements and collections) and various secure connectivity options.

DHoTS provides opportunities to harness collaborative approaches for Connectivity by making available direct and easy access to global financial ecosystems for the entire UN system.

Service Description

UNICC’s Application Development services help Clients design, enhance and build mission-critical custom enterprise applications and collaborative solutions.

UNICC has been developing and supporting applications for a number of years, with solutions and products delivered to its Partners, including Intranet, Extranet and corporate website redesign, custom business application development, application integration, data migration, certificate exchange hubs, mobile apps and more.

As organizations look for ways to improve operational efficiency and integrate legacy systems with new enterprise applications and technology, Robotic Process Automation (RPA) is a digital enablement technology platform that predominantly leverages a combination of user interface (UI) and surface-level features to create scripts that automate routine, predictable data transcription work.

UNICC’s Information Security Management System (ISMS) framework mitigates the risk of exposure of an organisation to the high risk of negative reputational impact, loss of valuable information, exposure to malicious acts as well as sophisticated and complex cyber-attacks.

Holistic resilience maturity assessment service using the ISO 27001 standard as a reference framework to determine effectiveness of the organization’s cybersecurity capabilities.

This service functions to share timely, relevant and actionable physical and cybersecurity threat and incident information. This enhances the ability of the United Nations to prepare for, respond to, and mitigate risks associated with these threats.

The Common Secure Operations Centre (CSOC) involves a specialized unit that monitors, analyses, and responds to cybersecurity events using a combination of technology processes and solutions. The CSOC is staffed with skilled cybersecurity practitioners.

Security Information and Event Management (SIEM) solutions and services are typically part of an organizational security operations regime. They provide real-time analysis of security alerts generated by applications and network hardware.

UNICC’s phishing simulation services enable Partner Agencies to test effectiveness of their information security awareness programme.

UNICC’s Information Security Specialists work with Clients to develop content and manage phishing simulation exercises. 

UNICC’s vulnerability management services provide continuous identification and remediation of vulnerabilities and configuration flaws through a combination of processes and technologies that its Information Security specialists can leverage.

Penetration testing consists of actively exploiting vulnerabilities in order to prove (or disprove) real-world attack vectors against an organization’s digital assets, data, staff, and/or physical security. Such testing allows to identify weaknesses in information security controls.

UNICC’s Digital Forensics and Incident Response (DFIR) services provide well-defined and industry standard incident handling procedures and programs for analyzing incident-related data and for determining appropriate responses to any organizational security incident. 

UNICC’s PKI digital identity services are broadly divided into three categories: internal UN system-wide PKI services for secure communications between Agencies, hosting and managing of organizational PKI infrastructures and publicly-trusted PKI services complemented with a full range of certificate types.

UNICC’s Infrastructure and Network Support services span across infrastructure, platform and applications from the delivery of fully managed components to the utilisation and analytics of tools as well as techniques.

Two Factor Authentication enables an elevated authentication mechanism granting access after presenting two sets based on “something you know” and “something you have”. Management and support of infrastructure security components include Managed Firewall, Network Intrusion and Detection, as well as Network Access Control systems.  

The UNICC Email Security Service provides protection against spams, viruses, phishing, DOS and DHA attacks while Content Filtering extends the management and support of various systems for controlled access to the Internet based on organization established policies.

UNICC offers strategic advisory services to help an organization set up a state-of-the-art, effective information security awareness strategy, an industry-leading cloud-based learning lab and communications support including deliverables with messages, bulletins, posters and portal support.

UNICC provides an electronic signature solution in partnership with DocuSign, with automation technology to confirm the irrefutable validity of every signature in any process workflow, backed up by a comprehensive audit trail.

The Secure Authentication Service provides a connection for enterprise solutions, platforms and applications to authenticate users against their own organizational identity management directory. With minimum modification (the service supports modern authentication protocols), any app can be registered to use the service.

UNICC Business Continuity/Disaster Recovery (BC/DR) Planning, or Organizational Resilience Management Services, is a comprehensive management and support system for Clients seeking to improve their organizational resiliency and ability to react to events that affect critical services or functions.

This service allows organizations to test and evaluate overall readiness and learn to properly manage threats and risks in a non-threatening environment by taking participants through simulated scenarios where a critical event occurs, forcing them to respond using current processes and practices.

Application Security services provide application security testing with guidance on adding development processes and integrating security testing tools, helping to improve the quality of software development.

AppSec services follow the OWASP framework and revolve around application security testing through tools and automation including secrets scan, static code analysis, software composition analysis, and dynamic analysis, with guidance on secure coding through best practices, processes, and procedures.

Offensive security services comprise a suite of solutions that aim to unveil vulnerabilities that cannot be found by simply running automated tools. Expert knowledge on cyber-attacks allied with industry testing frameworks ensure that Clients obtain the best results and benefit from recommendations to improve the enterprise security posture