The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Purpose of the Position:

The Hyperautomation Solutions Unit Coordinator oversees the day-to-day operations and coordinates the work of the Hyperautomation Solutions Unit (DDHA) unit, which assists with the design, delivery and support of hyperautomation services and related solutions.

Objectives of the Programme:

The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.

Main duties and responsibilities:

The incumbent will work under the direct supervision and guidance of the Head, Enterprise Solutions Section (DDE) within the Digital Delivery Division (DD) and will oversee the day-to-day operations and coordinate the work of the Hyperautomation Solutions Unit (DDHA). The incumbent could be requested to do any other tasks of similar level in related fields. The incumbent will perform the following tasks:

• In close collaboration with the Head, DDE, supervise the work of the technical teams and their Ensure that all staff coordination processes are adhered to, and regular communication and performance feedback is given to all staff
• Act as the practice lead for Robotic Process Automation (RPA) and related solutions
• Ensure that all processes operated by the unit are in line with agreed standards and that agreed metrics are in place and reported regularly and accurately
• Coordinate activities in relation to end-to-end design, build and run of UNICC’s hyperautomation Committee of Expertise (CoE), including but not limited to:
  • Serving as the bridge between the hyperautomation CoE team, Delivery & Support functions and various business stakeholders
  • Running and supervising the program management activities directly related to the hyperautomation CoE
  • Participating in the review of any new features of the automation products and provide recommendations as required
  • Participating in the evaluation and analysis of new solutions

• Lead and facilitate delivery of hyperautomation roadmaps, blueprints, deployment of solutions including support and maintenance
• Support team members in delivering Hyperautomation related projects within cost and time budgets
• Maintain strong relationships with clients, addressing their concerns and ensuring their satisfaction with UNICC hyperautomation services
• Maintain relationships with vendors and multiple business stakeholders
• Contribute to the design and development of hyperautomation strategies and enforce them for UNICC customers
• Facilitate the build of a team of hyperautomation technologists, to evolve as technical-functional SMEs
• Collect and share internally industry best practices. Continuously explore new tools, engage with product vendors on product roadmaps and Proofs of Concept (PoCs), and evaluate their technology’s relevance / effectiveness
• Assist in the hiring, onboarding, and training of new team members
• Conduct regular team meetings to discuss progress, challenges, and opportunities for improvement

Other: Provide other ad hoc support either within the team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full time basis upon request from the senior management

Experience and Skills required:

Essential:

• Five (5) or more years of professional experience in delivering IT solutions, including experience in multi-cultural and global international environment
• Ability to plan and manage projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains
• Practical experience managing multiple projects
• Experience in supervising geographically spread technical teams
• Five (5) or more years of professional experience in delivering IT solutions, including experience in multi-cultural and global international environment
• Ability to plan and manage projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains
• Practical experience managing multiple projects

Desirable:

• Experience in Global Business Delivery & Roll-out, Program Management, Planning, & Technology Management with focus on Hyperautomation (RPA and associated technologies)

*Education:

Essential:

• First university degree in Computer Science or a related technical field

Desirable:

• Advanced university degree in Computer Science or a related technical field
• Certifications and advanced trainings in RPA platforms (e.g., UiPath, Automation Anywhere etc.)
• Agile Project Management related certifications
• ITIL Certification

Languages:

• English: Expert knowledge is required
• Knowledge of another UN official language will be an advantage

UNICC Global Competencies:

• Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
• Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
• Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
• Creating an empowering and motivating environment (only for Supervisors) Guides and motivates staff towards meeting challenges and achieving objectives. Promotes ownership and responsibility for desired outcomes at all levels.
• Setting an example: Acts within UNICC’s / WHO’s professional, ethical and legal boundaries and encourages others to adhere to these. Behaves consistently in accordance with clear personal ethics and values.
• Ensuring effective use of resources: Identifies priorities in accordance with UNICC’s strategic directions. Develops and implements action plans, organizes the necessary resources and monitors outcomes.

Eligibility:

This vacancy notice is open only to internal candidates

Compensation:

Annual Salary Estimation (net of tax at single rate):

• Brindisi, (Italy) including post adjustment (18,3% on March 2025): US$ 83,060
• Valencia, (Spain) including post adjustment (26,2% on March 2025): US$ 88,607

UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on 7 April 2025.

Notes:

• Technical and/or personality tests may be carried out as part of the selection process
• Only short-listed candidates will be contacted
• Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position* For UNICC staff members who do not meet the minimum educational qualifications, please refer to the applicable WHO e-Manual Annex 6 – Guidelines on Standard Minimum Experience Exposure and Education Requirements

* For UNICC staff members who do not meet the minimum educational qualifications, please refer to the applicable WHO e-Manual Annex 6 – Guidelines on Standard Minimum Experience Exposure and Education Requirements

Please inform us should you require any specific accommodation to facilitate your application

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

For applications to be valid, they must contain a motivation letter and the filled Personal History Form.