The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Purpose of the Position:

The purpose of this position is two-fold. On one hand, the incumbent will ensure that the Division provides customers with solutions that meet the highest level of quality for all the processes involved in the solutions delivery lifecycle. On the other hand, the incumbent will create awareness and guide the implementation of the quality standards throughout all processes, reporting on the quality objectives to identify gaps and opportunities for improvement.

Objectives of the Programme:

The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.

Main duties and responsibilities:

The incumbent will work under the direct supervision and guidance of the Chief, Digital Delivery Division within the Digital Delivery Division (DD) and in close collaboration with all the relevant stakeholders in other Divisions in UNICC and other UN system agencies, as required. The incumbent could be requested to do any other tasks of similar level in related fields.

The Quality and Planning Officer will be responsible for:

• Coordinate activities within the Division to achieve quality objectives through the implementation of the Quality Management System, and assist other teams in achieving required certifications (i.e. ISO9001)
• Ma Monitor the implementation of divisional workplans, ensuring alignment, clear objectives, and defined KPIs to measure progress and success
• Contribute to the opportunities management process, by identifying tools and practices to increase efficiency, effectiveness and improve customer engagement
• Coordinate critical initiatives within the division, through the identification of risks and opportunities in order to increase the quality of the processes and deliverables
• Collaborate with taskforces, working groups and meetings in support and/or on behalf of the Division Chief
• Adopt and promote a change management approach throughout the implementation of the quality standard and for all the activities that require large-scale change
• Other: Provide ad hoc support as required. This may include participation in special projects or support to service delivery for short period of time on a part-time or full-time basis upon request from senior management

Experience and Skills required:

Essential:

• At least five (5) years of relevant IT experience in application development, including international experience
• Experience with Secure Software Development Lifecycle (SDLC) frameworks and methodologies
• Solid understanding of Application architectures: IaaS, PaaS, SaaS and Cloud design patterns
• Knowledge and understanding of the ITIL best practice framework
• Knowledge of DevSecOps process, Security, Testing and Quality Assurance process or Service Management
• Knowledge and understanding of ISO standards related to SDLC and certification processes related to the most recognized quality standards
• Previous experience in supervising, mentoring and coordinating remote teams
• Good knowledge and solid understanding of IT fundamentals and technologies pertinent to creating business solutions (software development, architecture, applications, databases, integration, infrastructure and networks)

Desirable:

• Good knowledge of the Change Management methodologies and frameworks such as PROSCI
• Good knowledge of SCRUM and/or Agile frameworks and methodologies
• Strong analytical skills with ability to develop management frameworks and templates
• Experience with ISO9001 implementation

*Education:

Essential:

• First level university degree in Information Technology or related field

Desirable:

• ISO standards training, Change Management certification (i.e. PROSCI), and other technology related certifications (i.e. ITIL)

Languages:

• English: Expert knowledge is required
• Knowledge of another UN official language will be an advantage

UNICC Global Competencies:

• Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
• Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
• Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
• Creating an empowering and motivating environment: Guides and motivates staff towards meeting challenges and achieving objectives. Promotes ownership and responsibility for desired outcomes at all levels.
• Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.
• Setting an example: Acts within UNICC’s / WHO’s professional, ethical and legal boundaries and encourages others to adhere to these. Behaves consistently in accordance with clear personal ethics and values.

Eligibility:

This vacancy notice is open only to internal candidates

Compensation:

Annual Salary Estimation (net of tax at single rate):

• Rome, (Italy) including post adjustment (23,9% on March 2025): US$ 86,992

UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on 7 April 2025.

Notes:

• Technical and/or personality tests may be carried out as part of the selection process
  Only short-listed candidates will be contacted
  Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position* For UNICC staff members who do not meet the minimum educational qualifications, please refer to the applicable WHO e-Manual Annex 6 – Guidelines on Standard Minimum Experience Exposure and Education Requirements

* For UNICC staff members who do not meet the minimum educational qualifications, please refer to the applicable WHO e-Manual Annex 6 – Guidelines on Standard Minimum Experience Exposure and Education Requirements

Please inform us should you require any specific accommodation to facilitate your application

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

For applications to be valid, they must contain a motivation letter and the filled Personal History Form.